Your mission
Customer Support & Technical Troubleshooting
- Provide 1st and 2nd level technical support for B2B customers using our cloud platform
- Diagnose, troubleshoot, and resolve technical incidents in a cloud environment
- Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams
Customer Onboarding & Enablement
- Lead technical onboarding for new customers on our cloud platform
- Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4
- Guide customers through setup and best practices for successful implementation
Process Development & Collaboration
- Partner closely with implementation and development teams across time zones
- Help build and refine scalable support and onboarding processes as we grow
- Contribute ideas for improving customer experience and operational efficiency
Your place in our team
Join our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.
Why us?
Benefits & Compensation
Health & Wellness:
- 100% company-paid health, vision, and dental insurance (employee coverage)
- Dependent coverage available for health, vision, and dental plans (at employee cost)
- Company-paid life insurance
- Long-term disability insurance
Financial & Retirement:
Time Off:
- Paid time off (PTO)
- Paid holidays
Why Join eddyson US
- Growth Stage: Be an early team member with real impact on how we build and scale
- Autonomy: High degree of ownership and decision-making authority
- Global Collaboration: Work with experienced colleagues across the US and Europe
- Modern Technology: Cloud-native platform built for the future of B2B integration
- Market Opportunity: Join us during a pivotal growth phase in the US market
Location & Work Environment
This position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.
About us
eddyson is an established B2B EDI solutions provider expanding our US operations. We provide a fully cloud-based, next-generation EDI and integration platform that helps businesses seamlessly connect and exchange data with their trading partners. As we scale our presence in the US market, we're building a high-performing support team to deliver exceptional customer experiences.
